WorkAccord Learning User Terms & Conditions

1. Introduction

These Terms and Conditions govern your use of the WorkAccord Learning community hosted on the Heartbeat platform. By joining WorkAccord Learning as a member—either under our free Gateway Plan or as a Professional Member or as a corporate member under one of our tailored INSIGHT INVESTIGATOR plans—you agree to comply with these Terms, along with our Code of Conduct, which sets the behavioural expectations for all participants.

2. Membership Levels and Benefits

Your current membership benefits are detailed in your Offer and may change from time to time. We will notify you of any significant changes in advance.

Gateway Membership (Free):

  • Access to the Commons Area: Library, open courses, curated posts, and discussions across our open Learning Exchange threads.

  • Tuesday Talkabout Sessions: free monthly sessions covering Business Basics, Privacy & Information Security, and Professional & Workforce Governance.

  • Invitation to selected open events, subject to attendance limits.

  • Use of WorkAccord Learning-created content under a Creative Commons Attribution-NonCommercial 4.0 International (CC BY-NC) licence.

Professional Membership:

Includes all Gateway benefits, plus:

  • Enhanced Creative Commons Licence: Use selected content under a Creative Commons Attribution 4.0 International (CC BY) licence.

  • Focused Insight Sessions: One 30-minute one-on-one tutorial per month.

  • Archive Access: Request access to two items per month from our Archive collection.

  • Priority Invitations: Early access and discounted rates for selected workshops and learning events.

3. Use of Platform and Conduct Expectations

All members are expected to engage respectfully and in accordance with our Code of Conduct, which applies across all public and private spaces on the platform. The Code informs our decisions around access, participation, and safety.

4. Creative Commons Licensing

  • Gateway Members may use content under a CC BY-NC licence (non-commercial use with attribution).

  • Professional Members may use selected content under a CC BY licence (commercial and non-commercial use with attribution).

You are responsible for ensuring your use of materials complies with the applicable licence.

5. Focused Insight Sessions (Professional Members)

Focussed Insight sessions take place by appointment. Booking can be arranged directly either:

·         via email to admin@workaccord.com.au; or

·         by direct message within the Heartbeat platform by direct message to Admin WorkAccord Learning .

Unused sessions do not carry over from month to month. Cancellations should be made at least 24 hours in advance. We reserve the right to reschedule due to facilitator availability.

6. Subscription Terms and Payment

Professional Memberships are billed monthly via Stripe. Payment is required to maintain access. Subscriptions renew automatically unless cancelled. We do not currently offer prorated billing or manual invoicing for Professional Memberships.

Corporate Memberships under one of our INSIGHT INVESTIGATOR plans are invoiced manually each month.

7. Confidentiality and Intellectual Property

Content shared within WorkAccord Learning should be treated as confidential and respected as the intellectual property of its creator unless clearly marked otherwise. Redistribution of other members' contributions outside the platform requires their explicit consent.

8. Community Integrity and Termination

We reserve the right to suspend or terminate your access if your conduct breaches these terms or significantly undermines the safety or trust of the community. Where possible, we will offer a chance to discuss or address concerns before taking action.

9. Disclaimer of Liability

Content shared within the community is for learning and informational purposes only. It does not constitute legal advice. We disclaim liability for actions taken based on this content, subject to any non-excludable rights under consumer law.

10. Availability of Services

We strive to provide uninterrupted access but may occasionally experience downtime due to maintenance or platform issues. Notice of planned outages will be provided where possible.

11. Events Beyond Control

We are not liable for delays or failures in performance due to events beyond our reasonable control, including outages, platform changes, or unforeseen disruptions.

12. Dispute Resolution

We aim to resolve concerns constructively. If you have a concern, contact us at admin@workaccord.com.au. We encourage dialogue and, where appropriate, facilitated discussion before formal steps. This does not limit your legal rights.

13. Modifications

These terms may be updated from time to time. We will provide reasonable notice of changes. Continued use of the platform after such notice constitutes acceptance of the updated terms.

14. General Legal Provisions

  • Governing Law: These terms are governed by the laws of Queensland, Australia.

  • No Waiver: Failure to enforce any part of these terms does not waive our right to do so later.

  • Severability: If any provision is found invalid, the remainder will remain in effect.

  • Entire Agreement: These terms, your Offer, and referenced documents constitute the full agreement.

  • Assignment: Membership is personal and cannot be transferred without written consent.

15. Acceptance

By using WorkAccord Learning, you agree to these Terms and Conditions. If you have any questions, please contact us at admin@workaccord.com.au.